NIHR is committed to making its websites and mobile applications accessible, in accordance with national legislation transposing Directive (EU) 2016/2102 of the European Parliament and of the Council and in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the Norfolk and Suffolk Primary and Community Care Research Office website: nspccro.nihr.ac.uk

Compliance status

This website is partially compliant with WCAG 2.0/2.1AA, due to the non-compliance/exemptions listed below.

Non-compliance with the accessibility regulations

Apart from the exemptions listed below, this site is fully compliant with the accessibility regulations.

Disproportionate burden

The breakdown of the existing Google Sites accessibility issues summarises the existing accessibility issues with Google Sites. Fixing for these accessibility issues is the responsibility of Google as providers of the Google Sites product. Therefore, fixes for these issues are beyond NIHR control. The only resolution to fixing these issues ourselves is to change website hosts to another supplier.

We’ve assessed the cost of fixing these issues and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We continue to work with Google in providing feedback and collaborating to ensure Google’s products are as accessible as possible.

Content is not within the scope of the applicable legislation

The following non-accessible section(s)/content/function(s) is/are out of scope of the applicable legislation:

· Some old documents are exempt, having been created before 23rd September 2018

· Some videos are exempt, having been published before 23rd September 2020

· Some third party content is out of our control, such as social media links

If you have any issues with accessing any part of this site, please contact nwccg.randdoffice@nhs.net.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 21 July 2021.

It was last reviewed on 23 September 2021.

We used a third-party accessibility tool called WAVE to test the accessibility of this website. WAVE can identify many accessibility and Web Content Accessibility Guideline (WCAG) errors, but also facilitates human evaluation of web content. A full explanation of how this tool works can be found on WAVE’s website.

Feedback and contact information

If you wish to report any accessibility challenges in using this website, or if you require any information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact:

nwicb.randdoffice@nhs.net

Or write to us at: Research Office, NHS Norfolk and Waveney Clinical Commissioning Group, Lakeside 400, Old Chapel Way, Broadland Business Park, Thorpe St Andrew, Norwich, NR7 0WG.

We’ll consider your request and get back to you in 30 days. If you do not receive a response, please contact the NIHR Service Desk for assistance.

Enforcement procedure

If you do not receive a response to the above request, please contact the NIHR Service Desk for further escalation.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

This website has been built using Google Sites. Please see the following link to the NIHR Hub Accessibility Statement which gives more information regarding the general use of Google Sites, including contact details for users who require further Accessibility support.